FAQ's
Legere's Auto Body
9 Green St. Lynn, MA
01902
Providing Expert Collision and Auto Body Service for over 30 years!
Call us Today! (781) 595-7224
Legere's Auto Body
9 Green St. Lynn, MA
01902
(781) 595-7224
Here at Legere's Auto Body we still take pride in our work!
What should I do if I am involved in an accident?
No matter how minor, it is wise to report every accident to the police. Then, contact the registered collision repair shop of your choice.
Do I have to take my vehicle to a drive-in claims center or get multiple appraisals?
No. If you request it, your insurer must inspect the damage to your vehicle at your chosen collision repair shop rather than at their drive-in claims center.
Do I have to use a specific collision repair facility?
No. In Massachusetts, you have the absolute right to select the collision repair shop of your choice.
Why should I choose my own collision repair facility rather than one “suggested” by the insurance company?
There are compelling reasons to choose an independent, trusted repair shop that you know will make sure the vehicle is truly restored to its pre-accident condition. Insurance appraisers work for the insurance company. Independent auto collision repair facilities work for you. They are looking out for your best interest. They will negotiate directly with the insurance company for the proper repairs so that your vehicle is safe for you and your family. Independent collision repairers look out for your interests and will serve as your advocate in the repair process.
What is “steering”?
Steering, as defined by the Massachusetts Auto Damage Appraisers Licensing Board, is the act of directing a claimant to or away from any specific repair shop or requiring that repairs be made by a specific repair shop or individual. Steering is illegal in Massachusetts.
How do I know if I am being steered?
If you are told that it will take longer to get your car repaired or cost more if you choose your own shop, BEWARE. You are probably being steered. Comments such as “We won’t reimburse paint and materials,” “We don’t pay that rate,” “We won’t guarantee the work if you bring the car there,” or “We won’t pay the difference” are misleading and usually untrue.
What are imitation or non-OEM parts?
Imitation parts (aka generic, aftermarket, quality replacement or non-original equipment manufacturer) are “knockoff” parts made by a company other than the manufacturer of your vehicle. These parts are made to look like your vehicle’s parts, but may never have been crash tested and are not covered under your vehicle manufacturer’s warranty.
Who guarantees the workmanship for the repairs?
The repair facility is responsible for the workmanship. Insurance companies do not repair automobiles. If there is a concern, even with a facility selected by the insurance company, the facility itself is responsible. Every collision repair shop registered as a Motor Vehicle Repair Shop with the Massachusetts Division of Standards is required to be bonded and is responsible for safe and proper repairs.
What can I do if I believe my rights have been infringed upon by my insurance company?
You can file a written complaint with the Massachusetts Office of Consumer Affairs (617-521-7777).
Contact us at
781-826-0553
781-826-0593 (fax)
800-487-6222 (ITS MABA)
for a free brochure or for information about filing a complaint.
For more frequently asked questions and information about your rights visit the Massachusetts Auto Body Association's The Right to Choose page.
